Channel 4's 'Dispatches' documentary highlighted a number of issues relating to the current failings within the banking industry in the UK.
After watching the programme, Cat MacLean and Neil Morrison of the MBM Banking Disputes Team recorded a short video response to some of the issues raised. You can watch the video as follows:
Contact Cat and Neil directly on Twitter at @CatMacLean and @NeilJMorrison to chat about any of the issues further.
Please feel free to let us know whether you agree - or disagree - with the discussion online on whichever platform suits you best. We look forward to hearing your thoughts.