The purpose of this Blog is quite simply to promote a fantastic new idea which is being developed by Alexander Holt who has been working closely with the Scottish Government over the past year. The public sector has countless challenges across every area of its activities to streamline and improve its services - https://civtech.atlassian.net/wiki/display/CIV/HOW+TO+APPLY.
The public sector unfortunately has a long history of failed or sub-optimal IT projects which have been started on a top down basis. CivTech is a completely fresh approach which involves problem solving from the bottom up.
The idea is quite simply to identify a public sector problem which needs to be solved and then put it before a group of experts who may be students, aspiring entrepreneurs or existing businesses to come up with a solution. I think this is potentially a transformational initiative, not only for the delivery of government services but also the opportunity for new technology companies to emerge through their ability to solve public sector service delivery issues and with the relevant public sector entity as a prospective or actual customer – a “WIN – WIN” for everyone.
To illustrate what this could mean, try to remember the old days of getting your car taxed when you had to find the MOT Certificate, the licence document and the insurance certificate and then queue at a Post Office counter for half an hour. Today the process is completed in a couple of clicks. I have been flying up and down to London in a British Airways Boeing 737 for over thirty years (hopefully not the same one!) and the only service improvement I have noticed in all that time is my new found ability to check in and get a boarding pass online. Just imagine how the delivery of public services could be transformed with such initiatives.